Claims Support

If something goes wrong, we’re here to support you

Our role is to help you navigate the claims process and ensure the right information is provided to the insurer promptly and accurately.

If an Incident Occurs

Prioritise safety

Prioritise safety Ensure people and property are safe and secure, and follow any internal and site incident procedures.

Notify us as soon as practicable

Contact us with a brief outline of what has occurred, even if you’re unsure whether a claim will proceed.

Collect relevant information

Depending on the incident, this may include:

  • Date, time and location of the event
  • Description of what happened
  • Details of any third parties involved
  • Photos, video or flight logs (where available)
  • Any site reports or incident records

We guide you through the process

We will help you lodge the claim with the insurer, respond to any information requests and keep you informed of progress.

Our Role in the Claims Process

  • Liaising between you and the insurer
  • Clarifying information requested during assessment
  • Helping you understand policy terms as they apply to the incident
  • Supporting you in achieving a fair outcome in line with policy coverage

Get in touch with our Claims support team

If you are unsure whether an incident needs to be notified, please contact us. We would rather talk early than find out later.

Claims Support

Relationship-focused reassurance

At Autonomy Insurance, our aim is long-term relationships. We want to understand your operations today, and how they’ll evolve over the next five years.

Autonomy Insurance (ABN 32 106 240 232) is a Corporate Authorised Representative 1314381 of Oracle Group (Australia) Pty Ltd, AFS Licence 363610

General Advice Warning:
The information provided on this website is of a general nature only and has been prepared without taking into account your individual objectives, financial situation, or needs. While every effort has been made to ensure the accuracy of the information, Autonomy Insurance accepts no responsibility for any loss or damage incurred by any party acting on the information provided. Before making any decision, users should consider the appropriateness of the information in light of their own circumstances and seek professional advice where necessary.

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